{"id":16654,"date":"2018-12-10T10:34:03","date_gmt":"2018-12-10T08:34:03","guid":{"rendered":"https:\/\/afteegypt.org\/?p=16654"},"modified":"2018-12-30T12:26:13","modified_gmt":"2018-12-30T10:26:13","slug":"privacy-policies-of-communication-companies-in-egypt","status":"publish","type":"post","link":"https:\/\/afteegypt.org\/en\/research-en\/research-papers-en\/2018\/12\/10\/16654-afteegypt.html","title":{"rendered":"Privacy Policies of Communication Companies in Egypt"},"content":{"rendered":"<p><span style=\"color: #800000;\"><strong>\u00a0<\/strong><\/span> <strong><span class=\"dropcap dropcap-square\" style=\"font-size: 18pt;\">This Publication<\/span><\/strong> \u00a0 \u00a0 <a href=\"https:\/\/afteegypt.org\/wp-content\/uploads\/publication.png\"><img decoding=\"async\" class=\"wp-image-16373 alignright\" src=\"https:\/\/afteegypt.org\/wp-content\/uploads\/publication-217x210.png\" alt=\"\" width=\"79\" height=\"76\" \/><\/a> \u00a0 Data in Egypt is governed by chaos without laws or regulations to the point that personal information is available to be accessed by multiple groups not limited to law enforcement agencies and government agencies, but also to non-governmental entities. Egypt does not have a law to protect personal data and information in, which has contributed to the expansion of access to personal information of citizens in their conduct of their daily lives.<\/p>\n<blockquote dir=\"ltr\"><p>This publication comes within the framework of AFTE\u2019s work on digital rights. It focuses mainly on how the telecom companies in Egypt deal with the personal data and information of their customers.<\/p><\/blockquote>\n<p dir=\"ltr\">Telecommunications companies hold huge amounts of personal information and data. These data are collected not only when the service is contracted and the companies are provided with a copy of the national ID, but is constantly collected during normal use of telecommunications services, and there is no guarantee of the confidentiality of such data, especially with the control by security authorities over the telecommunications sector and the lack of respect by telecommunications companies of the privacy of its clients, which caused the spread of disclosure of personal data and information from the companies themselves and their agents. Confidentiality of personal data and information and the privacy of telecommunications users are of paramount importance as they relate to the daily practices of individuals, their association with transactions and the conduct of everyday business.<\/p>\n<div class=\"bs-shortcode-alert alert alert-info\" dir=\"ltr\">AFTE chose to focus on four telecom companies: Vodafone, Orange, Etisalat and Telecom Egypt, as part of a methodology to find answers to the question of whether these companies protect the privacy of their customers or whether that privacy is not one of the priorities of these companies serving tens of millions of Egyptians.<\/div>\n<hr class=\"bs-divider full small\" dir=\"ltr\" \/>\n<div class=\"bs-tab-shortcode\">\n                    <ul class=\"nav nav-tabs\" role=\"tablist\"><li class=\"active\"><a href=\"#tab-1108642129\" data-toggle=\"tab\">Summary of Results<\/a><\/li><li><a href=\"#tab-1583739271\" data-toggle=\"tab\">Methodology<\/a><\/li><li><a href=\"#tab-744677276\" data-toggle=\"tab\">Legal Regulation<\/a><\/li><li><a href=\"#tab-1332423304\" data-toggle=\"tab\">Recommendations<\/a><\/li><\/ul>\n                    <div class=\"tab-content\"><li id=\"tab-1108642129\" class=\"active tab-pane\"><\/p>\n<h1><span style=\"color: #800000;\"><strong>Summary of Results<\/strong><\/span><\/h1>\n<p><a href=\"https:\/\/afteegypt.org\/wp-content\/uploads\/results.png\"><img decoding=\"async\" class=\"wp-image-16378 alignright\" src=\"https:\/\/afteegypt.org\/wp-content\/uploads\/results.png\" alt=\"\" width=\"130\" height=\"100\" \/><\/a><\/p>\n<p>Vodafone, Orange, Etisalat and Telecom Egypt receive a huge amount of personal information, without mechanisms and obligations from companies to protect them and not disclose them.<\/p>\n<p>&nbsp;<\/p>\n<ul class=\"bs-shortcode-list list-style-star\">\n<li>Vodafone, Orange, Etisalat and Telecom Egypt share user data with third parties, whether for law enforcement, marketing, or debt collection purposes.<\/li>\n<\/ul>\n<ul class=\"bs-shortcode-list list-style-star\">\n<li>The Egyptian telecommunication company \u201cWe\u201d does not provide any information about the privacy policy either on its website or regarding the telecommunications services it provides.<\/li>\n<li>All companies keep user data and information indefinitely, and there are no procedures that enable users to know how these are be being used.<\/li>\n<li>None of the companies provides an explanation to users about disclosure procedures.<\/li>\n<li>None of the companies provides an explanation of the procedures related to securing user data and information to their users.<\/li>\n<li>Vodafone offers a clear privacy policy compared to other companies, although its policy does not meet data protection standards and user privacy.<\/li>\n<li>Orange and Etisalat Egypt do not have a clear privacy policy regarding their telecommunications services, while there is only a privacy policy regarding the use of their website.<\/li>\n<li>Egypt Telecom and Orange, condition that users comply with certain rules that restrict freedom of expression and access to information.<\/li>\n<li>The telecom operators differ regarding what they publish about their privacy policies.<\/li>\n<li><\/li>\n<\/ul>\n<p><\/li>\n<li id=\"tab-1583739271\" class=\"tab-pane\"><\/p>\n<h1><span style=\"color: #800000;\"><strong>Methodology<\/strong><\/span><\/h1>\n<p><a href=\"https:\/\/afteegypt.org\/wp-content\/uploads\/method.png\"><img decoding=\"async\" class=\" wp-image-16380 alignright\" src=\"https:\/\/afteegypt.org\/wp-content\/uploads\/method-200x136.png\" alt=\"\" width=\"153\" height=\"104\" \/><\/a>This report focuses on how major operators in Egypt (Vodafone, Etisalat, Orange, We) deal with personal information and data collected from users. The report relied on data published to the public on the corporate web sites in addition to the terms of contracts used by each company.<\/p>\n<p>A set of standards related to data protection and privacy policies have been developed, and standards have been applied to the four companies:<\/p>\n<ul class=\"bs-shortcode-list list-style-edit\">\n<li><span style=\"color: #800000;\"><strong>Access to the Privacy Policy<\/strong><\/span>:The Privacy Policy is publicly, comprehensively, and easily accessible.<\/li>\n<li><span style=\"color: #800000;\"><strong>Change of privacy policies:<\/strong> <span style=\"color: #000000;\">Commitment of companies to inform users about changes in privacy policies.<\/span><\/span><\/li>\n<li><strong><span style=\"color: #800000;\">Data collection<\/span><\/strong>: the quality of data and information gathered by companies about users, and how this is done..<\/li>\n<li><strong><span style=\"color: #800000;\">\u00a0Data sharing<\/span><\/strong>: the quality of data that companies share with third parties and purpose thereof.<\/li>\n<li><span style=\"color: #800000;\"><strong>Data Retention<\/strong><\/span>: The length of time companies retain data collected from users, and their storage and protection mechanisms.<\/li>\n<li><span style=\"color: #800000;\"><strong> Disclosure procedures<\/strong><\/span>: What procedures are used in case government entities request user data.<\/li>\n<li><span style=\"color: #800000;\"><strong>Disclosure of requests for information<\/strong><\/span>:Transparency of companies in publicly disclosing government requests to obtain user data and informing users thereof..<\/li>\n<li><span style=\"color: #800000;\"><strong>Communication security measures<\/strong><\/span>: policies and procedures followed by companies to secure communications and data storage.<\/li>\n<\/ul>\n<p><\/li>\n<li id=\"tab-744677276\" class=\"tab-pane\"><\/p>\n<h1><span style=\"color: #800000;\"><b>Legal Regulation<\/b><\/span><\/h1>\n<ul class=\"bs-shortcode-list list-style-file\">\n<li><span style=\"color: #000080;\"><b>Constitutional Protection<\/b><\/span><\/li>\n<\/ul>\n<p><a href=\"https:\/\/afteegypt.org\/wp-content\/uploads\/legal.png\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-16387 alignright\" src=\"https:\/\/afteegypt.org\/wp-content\/uploads\/legal.png\" alt=\"\" width=\"126\" height=\"113\" \/><\/a><\/p>\n<p>Article 57 of the Egyptian Constitution provides for the protection of privacy and the confidentiality of communications and correspondence in Egypt: &#8221; The right to privacy may not be violated, shall be protected and may not be infringed upon. Postal, telegraphic and electronic correspondences, telephone calls, and other means of communication are inviolable, and their confidentiality is guaranteed. They may not be confiscated, revealed or monitored except by virtue of a reasoned judicial order, for a definite period, and only in the cases defined by Law. The State shall protect citizens&#8217; right to use all forms of public means of communications. Interrupting or disconnecting them, or depriving the citizens from using them, arbitrarily, is impermissible. This shall be regulated by Law\u201d.<\/p>\n<p>However, there are no laws that review the protection of privacy and the confidentiality of personal data and information. The practices of telecommunications companies, some of their privacy policies and their terms of engagement, and some legal articles, such as Article 2 of the IT Crimes Act, contradict this constitutional provision.<\/p>\n<ul class=\"bs-shortcode-list list-style-file\">\n<li><span style=\"color: #000080;\"><b>Law of the Regulation of Communication<\/b><\/span><\/li>\n<\/ul>\n<p>The Telecommunications Regulatory Act, issued in 2003, is the law governing the telecommunications sector in Egypt, but its provisions do not provide legal protection for the personal data of users of Egyptian telecommunications services, although the law mentions in some of its articles general provisions on data protection.<\/p>\n<p>Article 4 and 5 of the Law address the objectives of the NTRA &#8211; the governmental body responsible for the management of the telecommunications sector. Article 5 states that the Regulatory Authority shall &#8220;establish rules that guarantee the protection of users to ensure the confidentiality of telecommunications and provide the latest services at the most appropriate prices, as well as develop a system to receive and investigate user complaints and follow up with service providers.&#8221; In a related context, Article 13 states that the NTRA Board of Directors may make decisions to achieve the objectives of the NTRA, including &#8220;establishing the rules and conditions for the licensing of the infrastructure of telecommunication networks &#8230; to ensure the rights of users, especially their right to full confidentiality in accordance with the law, in a manner that does not affect the national security and the higher state interests and the standards of urban planning and health and environmental standards decreed by the ministers concerned and the heads of the concerned authorities\u201d. Article 25 specifies the obligations to grant licenses to telecommunications service providers, including &#8220;ensuring the confidentiality of communications and calls of the licensee&#8217;s customers and establishing the necessary rules to ensure that.&#8221; Despite the existence of the above provisions, the actual reality of the practices of state agencies as well as the various service providers and NTRA do not apply this in their various regulations and practices.<\/p>\n<ul class=\"bs-shortcode-list list-style-file\">\n<li><span style=\"color: #000080;\"><b>Law against the crimes of information technology (IT crimes)<\/b><\/span><\/li>\n<\/ul>\n<p>Article 2 of the <a href=\"mailto:https:\/\/afteegypt.org\/media_freedom\/2018\/09\/04\/15714-afteegypt.html\">Anti-IT Crimes Act<\/a> regulates the comprehensive monitoring of communications in Egypt, where telecommunications companies are required to keep and store customer usage data for a period of 180 days. These include user-identifiable data, data on the substance and content of the information system, and those relating to the movement of use and devices used. This means that telecom providers will have data that describes all user practices, such as phone calls and text messages, all data related to them, sites visited, and applications used on smartphones and computers. In addition, the law requires telecommunications companies to comply with any &#8220;other data to be determined by a decision&#8221; from the NTRA board of directors. This means that telecommunication providers can subsequently be obliged to collect and retain data not provided for in the law once an NTRA administrative decision has been issued. The article gives the right to national security authorities to access such data, and obliges telecommunications service providers to provide technical help to obtain them. The law defines national security bodies as including: &#8220;the Presidency, the Armed Forces, the Ministry of the Interior, the General Intelligence and the Administrative Oversight Authority.&#8221;<\/li>\n<li id=\"tab-1332423304\" class=\"tab-pane\"><\/p>\n<h1><span style=\"color: #800000;\"><b>Recommendations<\/b><\/span><\/h1>\n<p><a href=\"https:\/\/afteegypt.org\/wp-content\/uploads\/recommenditions.png\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-16383 alignright\" src=\"https:\/\/afteegypt.org\/wp-content\/uploads\/recommenditions.png\" alt=\"\" width=\"109\" height=\"130\" srcset=\"https:\/\/afteegypt.org\/wp-content\/uploads\/recommenditions.png 291w, https:\/\/afteegypt.org\/wp-content\/uploads\/recommenditions-180x217.png 180w, https:\/\/afteegypt.org\/wp-content\/uploads\/recommenditions-267x322.png 267w\" sizes=\"(max-width: 109px) 100vw, 109px\" \/><\/a><\/p>\n<p>AFTE recommends that companies working in the telecommunications sector in Egypt adopt the &#8220;<a href=\"mailto:https:\/\/globalnetworkinitiative.org\/gin_tnetnoc\/uploads\/2018\/04\/GNI-Principles-AR.pdf\">Principles for the Protection and Promotion of Freedom of Expression and Privacy in Information and Communication Technologies<\/a>&#8220;, &#8220;<a href=\"mailto:https:\/\/globalnetworkinitiative.org\/gin_tnetnoc\/uploads\/2018\/03\/GNI-AR-Implementation-Guidelines.pdf\">Guidelines for Implementation of the Principles of Freedom of Expression and Privacy<\/a>&#8221; and &#8220;<a href=\"mailto:https:\/\/www.manilaprinciples.org\/ar\">Manila Declaration on the Responsibility of Brokers<\/a>&#8220;.<\/p>\n<ul class=\"bs-shortcode-list list-style-check\">\n<li>AFTE recommends that telecommunications companies operating in Egypt develop privacy policies in a way that facilitates easy, clear and accurate customer access to definitions and formulations, and is relevant to data protection and privacy standards and should apply to all services provided to customers.<\/li>\n<li>AFTE recommends that telecommunications companies in Egypt not interfere with the content produced or accessed by users, and not set conditions related to the quality of content, whether for ethical, religious or political reasons.<\/li>\n<li>AFTE recommends that the Egyptian government issue a law to protect personal data that conforms to international human rights standards and sets the protection of privacy as a priority, without the use of broad terms or interference by the security services.<\/li>\n<li>AFTE recommends that the Egyptian government repeal the Law on Combating Information Technology Crimes and amend the Telecommunications Regulatory Act to ensure the protection of users&#8217; right to privacy and freedom of expression.<\/li>\n<\/ul>\n<p><\/li><\/div>\n                <\/div>\n<hr class=\"bs-divider full small\" \/>\n<p><strong><span class=\"dropcap dropcap-square\" style=\"font-size: 24pt;\">Company Profile<\/span><\/strong><\/p>\n<h1>\u00a0<\/h1>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><strong><span style=\"color: #993300;\">Click on the company logo to review its details<\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<div class=\"row bs-shortcode-row bs-shortcode-row-4-column\">\n<div class=\"col-xs-3 bs-shortcode-col\" data-mce-contenteditable=\"true\"><a href=\"https:\/\/afteegypt.org\/research\/research-papers\/2018\/12\/10\/16365-afteegypt.html?page=5\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-16392 size-full\" src=\"https:\/\/afteegypt.org\/wp-content\/uploads\/we.png\" alt=\"\" width=\"291\" height=\"262\" \/><\/a><\/div>\n<div class=\"col-xs-3 bs-shortcode-col\" data-mce-contenteditable=\"true\"><a href=\"https:\/\/afteegypt.org\/research\/research-papers\/2018\/12\/10\/16365-afteegypt.html?page=4\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-16389 size-full\" src=\"https:\/\/afteegypt.org\/wp-content\/uploads\/etisalat.png\" alt=\"\" width=\"291\" height=\"262\" \/><\/a><\/div>\n<div class=\"col-xs-3 bs-shortcode-col\" data-mce-contenteditable=\"true\"><a href=\"https:\/\/afteegypt.org\/research\/research-papers\/2018\/12\/10\/16365-afteegypt.html?page=3\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-16391 size-full\" src=\"https:\/\/afteegypt.org\/wp-content\/uploads\/orange.png\" alt=\"\" width=\"291\" height=\"262\" \/><\/a><\/div>\n<div class=\"col-xs-3 bs-shortcode-col\" data-mce-contenteditable=\"true\"><a href=\"https:\/\/afteegypt.org\/research\/research-papers\/2018\/12\/10\/16365-afteegypt.html?page=2\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/afteegypt.org\/wp-content\/uploads\/vodafone.png\" alt=\"\" width=\"291\" height=\"262\" \/><\/a><\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<p dir=\"ltr\"><!--nextpage--><\/p>\n<p dir=\"ltr\"><a href=\"https:\/\/afteegypt.org\/wp-content\/uploads\/vodafone.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-16390\" src=\"https:\/\/afteegypt.org\/wp-content\/uploads\/vodafone.png\" alt=\"\" width=\"291\" height=\"262\" \/><\/a><\/p>\n\t<div\n\t\t\t\t\tclass=\"bs-shortcode bs-text bscb-30019 bsb-have-heading-color\">\n\t\t\t\t<h3 class=\"section-heading sh-t1 sh-s5\">\n\t\t\t\t<span class=\"h-text\">Vodafone Company<\/span>\n\t\t\t\t<\/h3>\n\t\t\t\t<div class=\"bs-text-content\">\n\t\t\t\t\t<\/div>\n\t<\/div><!-- .bs-text -->\n\n<div class=\"bs-shortcode-alert alert alert-warning\" dir=\"ltr\">\n<p style=\"text-align: center;\">Vodafone Egypt Telecom is a public company listed on the Egyptian Stock Exchange, offering wireless and Internet services.<\/p>\n<\/div>\n<ul class=\"bs-shortcode-list list-style-edit\" dir=\"ltr\">\n<li><b><span style=\"color: #800000;\">Ownership \u2192<\/span><\/b><span style=\"font-weight: 400;\">\u00a0Vodafone Group with 54.93%, Telecom Egypt with 44.94%, and a small percentage of 0.13% for free trading.<\/span><\/li>\n<li><b><span style=\"color: #800000;\">Services provided by the company \u2192<\/span><\/b><span style=\"font-weight: 400;\">Telecommunications services for mobile phones and the Internet..<\/span><\/li>\n<li style=\"font-weight: 400;\"><b><span style=\"color: #800000;\">\u00a0Affiliates\u00a0\u2192 <\/span><\/b>Vodafone ownsSarmadicompany for design and developing websites and applications. It also owns a number of sites and famous services in Egypt and Raya Telecom, which provides Internet and data services to the corporate and consumer sectors in Egypt.<\/li>\n<\/ul>\n<blockquote dir=\"ltr\"><p><span style=\"color: #800000; font-size: 30px; text-transform: inherit; background-color: #efefef; text-align: center;\">How Vodafone deals with user data<\/span><\/p><\/blockquote>\n<div class=\"bs-shortcode-alert alert alert-success\" dir=\"ltr\"><b><\/b><span style=\"color: #800000;\"><strong><a href=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u0625\u0645\u0643\u0627\u0646\u064a\u0629-\u0627\u0644\u0648\u0635\u0648\u0644-\u0644\u0633\u064a\u0627\u0633\u0629-\u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0629.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-16567 alignnone\" src=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u0625\u0645\u0643\u0627\u0646\u064a\u0629-\u0627\u0644\u0648\u0635\u0648\u0644-\u0644\u0633\u064a\u0627\u0633\u0629-\u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0629.png\" alt=\"\" width=\"77\" height=\"51\" \/><\/a>\u00a0 Access to the Privacy Policy: <\/strong><span style=\"color: #000000;\">The Privacy Policy is publicly, comprehensively, and easily accessible.<\/span><\/span><\/div>\n<p dir=\"ltr\">Vodafone has a <a href=\"mailto:https:\/\/web.vodafone.com.eg\/ar\/privacy-policy-of-vodafone-egypt\">privacy policy posted on its website<\/a> and is easy for the user to access, while they do not provide sufficient information about the data and information collected about users and how the company deals with them.<\/p>\n<div class=\"bs-shortcode-alert alert alert-success\" dir=\"ltr\"><b><span style=\"color: #800000;\"><a href=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u062a\u063a\u064a\u0651\u064f\u0631-\u0633\u064a\u0627\u0633\u0627\u062a-\u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0640\u0640\u0629.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-16571 alignnone\" src=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u062a\u063a\u064a\u0651\u064f\u0631-\u0633\u064a\u0627\u0633\u0627\u062a-\u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0640\u0640\u0629.png\" alt=\"\" width=\"77\" height=\"51\" \/><\/a>\u00a0 \u00a0Change of privacy policies <\/span><\/b><span style=\"color: #000000;\">:Companies commitment to inform users about changes in privacy policies..<\/span><\/div>\n<p dir=\"ltr\">The Company indicates a change in privacy policies, but does not provide a description of the changes that occur, and there is no mechanism to inform users of the changes except to indicate the change to the privacy policy page on the Company&#8217;s website.<\/p>\n<div class=\"bs-shortcode-alert alert alert-success\" dir=\"ltr\"><b><span style=\"color: #800000;\"> <a href=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u062c\u0645\u0639-\u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-16572 alignnone\" src=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u062c\u0645\u0639-\u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a.png\" alt=\"\" width=\"77\" height=\"51\" \/><\/a>\u00a0 \u2022 Data collection\u00a0<\/span><\/b><span style=\"color: #000000;\">: the quality of data and information gathered by companies about users, and how this is done.<\/span><\/div>\n<p dir=\"ltr\">The Company requires, in accordance with a decision of the National Telecommunications Regulatory Authority (NTRA), to obtain a copy of the national number while contracting the telecommunications services it provides, and therefore the Company has all the personal data of the users. The company also collects significant data from users while providing telecommunications services and when purchasing products and using the services it offers. As well as access to user information by credit rating agencies, banks, as well as other regulators, such as the Commercial Register and the IRS.<\/p>\n<p dir=\"ltr\"><span style=\"color: #800000;\"><strong>For example, the company maintains the following data:<\/strong><\/span><\/p>\n<ul dir=\"ltr\">\n<li>User data on the national ID card.<\/li>\n<li>User interests based on the use of Vodafone products and services, meaning that the company collects usage behavior data so that it can be analyzed to obtain a rough view of user interests.<\/li>\n<li>All user operations from calls, messages, internet use, subscription to services or programs, etc. in terms of date, time, duration of calls, messages and approximate user location when making calls, messages and web surfing sessions, and subscription to Vodafone or any services related to the user account. The Company states that this is done for the purpose of accounting, without any guarantee therefor.<\/li>\n<li>The actual level of customer service, for example communication and coverage problems that may affect network services.<\/li>\n<\/ul>\n<blockquote dir=\"ltr\"><p>Vodafone offers its customers the application of &#8220;<a href=\"mailto:https:\/\/play.google.com\/store\/apps\/details?id=com.emeint.android.myservices&amp;hl=ar\">I am Vodafone<\/a>&#8221; through which users can manage their account. This application has wide powers such as knowledge of applications on the phone, reading usage data, contact lists, call history, SMS and geolocation based on GPS technology or approximate location Based on the network.<\/p><\/blockquote>\n<div class=\"bs-shortcode-alert alert alert-success\" dir=\"ltr\"><b><span style=\"color: #800000;\"><a href=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u0645\u0634\u0627\u0631\u0643\u0629-\u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-16573 alignnone\" src=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u0645\u0634\u0627\u0631\u0643\u0629-\u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a.png\" alt=\"\" width=\"77\" height=\"51\" \/><\/a> \u00a0\u2022 Data sharing <\/span><\/b><span style=\"color: #000000;\">: the quality of data that companies share with third parties and purpose of sharing.<\/span><\/div>\n<p dir=\"ltr\">Vodafone shares the data and information it collects about users with third parties. There is no information available about the type of data and information that is shared or the limits of third parties&#8217; treatment thereof. The Privacy Policy states that data that are shared with third parties &#8221; are for statistical purposes without indication to the personal aspects of the individual&#8221;, while this cannot be ascertained in the absence of a data protection law in Egypt. The Privacy Policy states that if Vodafone has transactions with another entity to provide the Company with services to process the user&#8217;s personal information, the Company will ensure that they have the appropriate security measures, meaning that the data can be shared with third parties.<\/p>\n<p dir=\"ltr\"><span style=\"font-weight: 400; color: #800000;\">While the Privacy Policy states that &#8220;Vodafone will not share your information with third parties to contact you to market their products and services, without your explicit and specific consent&#8221;, the company does not abide by this item. The organization monitored the sharing of personal data for users with one of the debt collection agencies without consent of the user. These included the user name, telephone number, address, date of birth and national number. This assumes the possibility that the company has shared a copy of the national ID card.<\/span><\/p>\n<p dir=\"ltr\"><span style=\"color: #000080;\"><strong>The Privacy Policy indicates that the Company shares user data and information with third parties such as:<\/strong><\/span><\/p>\n<ul dir=\"ltr\">\n<li>Vodafone Holding Company, or any other company or organization in the Vodafone Group.<\/li>\n<li>Any partners or agents who contribute to the provision of Vodafone services and products, for example (shipping companies to deliver electronic purchase orders).<\/li>\n<li>Any partners or agents working to perform services on or on behalf of Vodafone Egypt or the Vodafone Group.<\/li>\n<li>Credit rating, business registration, and banks.<\/li>\n<li>Debt collection agencies (if conditions are met).<\/li>\n<li>Law enforcement agencies, regulatory organizations, courts or other public authorities provided that the legal requirements are met. The Privacy Policy does not refer to any applicable laws or procedures.<\/li>\n<li>Emergency services (if you make an emergency call), including the approximate location.<\/li>\n<\/ul>\n<div class=\"bs-shortcode-alert alert alert-success\" dir=\"ltr\"><span style=\"color: #800000;\"><b> <a href=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638-\u0628\u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-16574 alignnone\" src=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638-\u0628\u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a.png\" alt=\"\" width=\"77\" height=\"51\" \/><\/a>\u00a0 Data Retention <\/b><\/span><span style=\"color: #000000;\">:The length of time companies retain data collected from users, and their storage and protection mechanisms..<\/span><\/div>\n<p dir=\"ltr\">Vodafone reserves all data collected from users indefinitely, and some personal information about the Customer will be retained for a reasonable period after the end of the Service Contract.<\/p>\n<p dir=\"ltr\">No details are given on how user data and information are stored or protected, except to indicate that Vodafone has &#8220;specialized information security teams that continually review and improve our procedures to protect the personal information of our customers from the risks of unauthorized access, loss, detection, or destruction&#8221;. In another note it states that, in the event that personal data and information is shared with third parties, Vodafone will ensure that &#8220;<strong>they have the appropriate security measures, and that they process your information only in the manner permitted, and they will not have the right to use personal information for their own purposes.<\/strong>&#8220;<\/p>\n<div class=\"bs-shortcode-alert alert alert-success\" dir=\"ltr\"><b><span style=\"color: #800000;\"><a href=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u062a\u062d\u0643\u0645-\u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646-\u0641\u064a-\u0628\u064a\u0627\u0646\u0627\u062a\u0647\u0645.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-16575 alignnone\" src=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u062a\u062d\u0643\u0645-\u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646-\u0641\u064a-\u0628\u064a\u0627\u0646\u0627\u062a\u0647\u0645.png\" alt=\"\" width=\"77\" height=\"51\" \/><\/a>\u00a0 Users control their data\u00a0<\/span><\/b><span style=\"color: #000000;\">: users&#8217; access to their data, their collection and sharing.<\/span><\/div>\n<p dir=\"ltr\">Users cannot see any data and information held by the company nor know its limits, and the company does not provide any kind of procedures to allow users to control their data.<\/p>\n<div class=\"bs-shortcode-alert alert alert-success\" dir=\"ltr\"><b><span style=\"color: #800000;\"><a href=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u0625\u062c\u0631\u0627\u0621\u0627\u062a-\u0627\u0644\u0625\u0641\u0635\u0627\u062d-\u0639\u0646-\u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-16671 alignnone\" src=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u0625\u062c\u0631\u0627\u0621\u0627\u062a-\u0627\u0644\u0625\u0641\u0635\u0627\u062d-\u0639\u0646-\u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a.png\" alt=\"\" width=\"77\" height=\"51\" \/><\/a> Disclosure procedures\u00a0<\/span><\/b><span style=\"color: #000000;\">:What procedures are used in case government entities request user data.<\/span><\/div>\n<p dir=\"ltr\">The company does not provide clear information about procedures in case government entities request user data, except stating that data and information collected can be shared with law enforcement agencies, regulators, courts or other public authorities &#8220;provided that the legal requirements are met.&#8221;<\/p>\n<div class=\"bs-shortcode-alert alert alert-success\" dir=\"ltr\"><b><span style=\"color: #800000;\"><a href=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u0627\u0644\u0643\u0634\u0641-\u0639\u0646-\u0637\u0644\u0628\u0627\u062a-\u0627\u0644\u062d\u0635\u0648\u0644-\u0639\u0644\u0649-\u0645\u0639\u0644\u0648\u0645\u0627\u062a.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-16576 alignnone\" src=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u0627\u0644\u0643\u0634\u0641-\u0639\u0646-\u0637\u0644\u0628\u0627\u062a-\u0627\u0644\u062d\u0635\u0648\u0644-\u0639\u0644\u0649-\u0645\u0639\u0644\u0648\u0645\u0627\u062a.png\" alt=\"\" width=\"77\" height=\"51\" \/><\/a>\u00a0Disclosure of requests for information\u00a0<\/span><\/b><span style=\"color: #000000;\">:Transparency of companies in public disclosure of requests by government agencies to obtain user information and informing users..<\/span><\/div>\n<p dir=\"ltr\">The company does not disclose government requests for information about users.<\/p>\n<div class=\"bs-shortcode-alert alert alert-success\" dir=\"ltr\"><b><span style=\"color: #800000;\"><a href=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u0625\u062c\u0631\u0627\u0621\u0627\u062a-\u062a\u0623\u0645\u064a\u0646-\u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-16577 alignnone\" src=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u0625\u062c\u0631\u0627\u0621\u0627\u062a-\u062a\u0623\u0645\u064a\u0646-\u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a.png\" alt=\"\" width=\"77\" height=\"51\" \/><\/a> \u00a0\u2022 Communication security measures\u00a0<\/span><\/b><span style=\"color: #000000;\">: policies and procedures followed by companies to secure communications and data storage.<\/span><\/div>\n<p dir=\"ltr\"><strong>\u00a0\u00a0\u00a0<\/strong>The Company does not provide information about the protection of communications and data storage, but the Company states on its Terms and Conditions page that it makes no representations or warranties regarding the availability of this Web site or the Internet Service Provider from viruses or other harmful components. Vodafone will not be legally responsible for any loss or damage of any kind arising from the use of this site including but not limited to direct, indirect, emergency, disciplinary and consequential damages. &#8220;<\/p>\n<p dir=\"ltr\"><!--nextpage--><\/p>\n<p dir=\"ltr\"><a href=\"https:\/\/afteegypt.org\/wp-content\/uploads\/orange.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-16390\" src=\"https:\/\/afteegypt.org\/wp-content\/uploads\/orange.png\" alt=\"\" width=\"291\" height=\"262\" \/><\/a><\/p>\n\t<div\n\t\t\t\t\tclass=\"bs-shortcode bs-text bscb-62065 bsb-have-heading-color\">\n\t\t\t\t<h3 class=\"section-heading sh-t1 sh-s5\">\n\t\t\t\t<span class=\"h-text\">Orange Company<\/span>\n\t\t\t\t<\/h3>\n\t\t\t\t<div class=\"bs-text-content\">\n\t\t\t\t\t<\/div>\n\t<\/div><!-- .bs-text -->\n\n<div class=\"bs-shortcode-alert alert alert-warning\" dir=\"ltr\">\n<p style=\"text-align: center;\">Orange Egypt Telecom is a public company listed on the Egyptian stock exchange, offering wireless and Internet services.<\/p>\n<\/div>\n<ul class=\"bs-shortcode-list list-style-edit\" dir=\"ltr\">\n<li><b><span style=\"color: #800000;\">Ownership \u2192<\/span><\/b><span style=\"font-weight: 400;\">\u00a0MT Telecom (Belgian company) owns more than 99% of Orange Egypt Telecom.<\/span><\/li>\n<li><b><span style=\"color: #800000;\">Services provided by the company \u2192\u00a0<\/span><\/b><span style=\"font-weight: 400;\">Telecommunications services for mobile phones and the Internet.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b><span style=\"color: #800000;\">Affiliates\u00a0\u2192 <\/span><\/b>Orange Egypt Telecom has several subsidiaries such as Orange DSL and Link Egypt for Trading, Services and Egypt for Mobile Phone Towers, Mobinil for Import and Orange for Services and Egyptian French for Financial Leasing.<\/li>\n<\/ul>\n<blockquote dir=\"ltr\"><p><span style=\"color: #800000; font-size: 30px; text-transform: inherit; background-color: #efefef; text-align: center;\">How Orange deals with user data<\/span><\/p><\/blockquote>\n<div class=\"bs-shortcode-alert alert alert-success\" dir=\"ltr\"><b><\/b><span style=\"color: #800000;\"><strong><a href=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u0625\u0645\u0643\u0627\u0646\u064a\u0629-\u0627\u0644\u0648\u0635\u0648\u0644-\u0644\u0633\u064a\u0627\u0633\u0629-\u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0629.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-16567 alignnone\" src=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u0625\u0645\u0643\u0627\u0646\u064a\u0629-\u0627\u0644\u0648\u0635\u0648\u0644-\u0644\u0633\u064a\u0627\u0633\u0629-\u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0629.png\" alt=\"\" width=\"77\" height=\"51\" \/><\/a>\u00a0 Access to the Privacy Policy: <\/strong><span style=\"color: #000000;\">The Privacy Policy is publicly, comprehensively, and easily accessible.<\/span><\/span><\/div>\n<p dir=\"ltr\"><strong>\u00a0\u00a0\u00a0 <\/strong>The Company does not have a privacy policy covering all of its services, while there is a <a href=\"mailto:https:\/\/www.orange.eg\/ar\/privacy\">privacy policy relating only to the company&#8217;s main website<\/a>, as well as certain provisions in the <a href=\"mailto:https:\/\/www.orange.eg\/ar\/about\/investors\/Documents\/unified-contract.pdf\">service contract<\/a> and in the <a href=\"mailto:https:\/\/www.orange.eg\/ar\/legal\">legal section<\/a>.<\/p>\n<div class=\"bs-shortcode-alert alert alert-success\" dir=\"ltr\"><b><span style=\"color: #800000;\"><a href=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u062a\u063a\u064a\u0651\u064f\u0631-\u0633\u064a\u0627\u0633\u0627\u062a-\u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0640\u0640\u0629.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-16571 alignnone\" src=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u062a\u063a\u064a\u0651\u064f\u0631-\u0633\u064a\u0627\u0633\u0627\u062a-\u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0640\u0640\u0629.png\" alt=\"\" width=\"77\" height=\"51\" \/><\/a>\u00a0 \u00a0Change of privacy policies <\/span><\/b><span style=\"color: #000000;\">:Companies commitment to inform users about changes in privacy policies..<\/span><\/div>\n<p dir=\"ltr\"><strong>\u00a0\u00a0\u00a0 <\/strong>The Company does not provide a clear privacy policy and therefore there is no mechanism to inform users of policy changes, while the &#8220;legal side&#8221; section of the Company&#8217;s Website states that &#8220;Orange reserves the right to modify the terms and conditions of this Agreement from time to time and shall become effective immediately upon the announcement of the Terms and Conditions Modified on the Orange.eg website and the continuation of the User&#8217;s use of the Orange Channels shall be considered as acceptance and approval of these amendments.&#8221;<\/p>\n<div class=\"bs-shortcode-alert alert alert-success\" dir=\"ltr\"><b><span style=\"color: #800000;\"> <a href=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u062c\u0645\u0639-\u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-16572 alignnone\" src=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u062c\u0645\u0639-\u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a.png\" alt=\"\" width=\"77\" height=\"51\" \/><\/a>\u00a0 \u2022 Data collection\u00a0<\/span><\/b><span style=\"color: #000000;\">: the quality of data and information gathered by companies about users, and how this is done.<\/span><\/div>\n<p dir=\"ltr\"><strong>\u00a0\u00a0\u00a0 <\/strong>The Company requires, in accordance with a decision of the National Telecommunications Regulatory Authority (NTRA), to obtain a copy of the national ID while contracting the telecommunications services it provides, and therefore the Company has all the personal data of the users.<\/p>\n<p dir=\"ltr\">There are no details published on the company&#8217;s website or in the contract to obtain a service about the type of the data collected. However, the company requires, in accordance with a decision of the National Telecommunications Regulatory Authority, to obtain a copy of the national number during the contracting of the telecommunications services provided by the company. It has all the personal data of users. There is also a reference to data collection in the &#8220;Confidentiality&#8221; and &#8220;Legal&#8221; sections of the Company&#8217;s website, such as the collection, processing and use of personal data by Orange to provide Orange.eg services and collect personal data about the use of the services offered by Orange.eg.<\/p>\n<p dir=\"ltr\"><strong>\u00a0\u00a0\u00a0<\/strong>The &#8220;legal&#8221; section of the company&#8217;s website states that the company has the right to &#8220;copy, modify, or distribute any sub-work&#8221; from any documents submitted by the user to the company &#8220;through communication channels, e-mail or otherwise.&#8221;<\/p>\n<p dir=\"ltr\">Orange offers its customers the application of &#8220;My Orange&#8221; through which users can manage their account. This application has wide powers such as downloading files on the phone without informing the user, lists of contacts, viewing, adding and deleting accounts on the phone, or approximate location based on the network.<\/p>\n<div class=\"bs-shortcode-alert alert alert-success\" dir=\"ltr\"><b><span style=\"color: #800000;\"><a href=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u0645\u0634\u0627\u0631\u0643\u0629-\u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-16573 alignnone\" src=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u0645\u0634\u0627\u0631\u0643\u0629-\u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a.png\" alt=\"\" width=\"77\" height=\"51\" \/><\/a> \u00a0\u2022 Data sharing <\/span><\/b><span style=\"color: #000000;\">: the quality of data that companies share with third parties and purpose of sharing.<\/span><\/div>\n<p dir=\"ltr\"><strong>\u00a0\u00a0\u00a0 <\/strong>There is no indication of the specific kind of data collected by the company or the kind of data that is shared with third parties. Reference was made to data sharing with third parties in the service contract and in the &#8220;Statement of Confidentiality&#8221; and &#8220;Legal Entity&#8221; sections posted on the Company&#8217;s website:<\/p>\n<ul dir=\"ltr\">\n<li>Orange is entitled to disclose all or some data and information about its customers if this is in compliance with the law or a decision issued by a competent judicial body or any of the national security agencies.<\/li>\n<li>Orange has the right to process and use the personal data of any other organizations acting on behalf of Orange to provide Orange.eg services.<\/li>\n<li>In the &#8220;legal&#8221; section of the company&#8217;s website, the company&#8217;s right to disclose to others the personal data &#8220;if this is in the express implementation of the provisions of the law or at the request of a judicial authority or on the basis of explicit written instructions&#8221;.<\/li>\n<li>In the &#8220;Statement of Privacy&#8221; section of the company&#8217;s website, the statement states that personal data can be shared with third parties. &#8220;We encourage you to inform us of what you require to use of your personal data for marketing purposes. However, when you agree to these requirements, your name and address may be disclosed to third party vendors and service providers who may use your data to market their products and services to you. &#8220;<\/li>\n<li>The company has the right to disclose the data collected through its website &#8220;only in general terms and not in the exact form provided by the users&#8221;.<\/li>\n<li>The Company has the right to disclose personal data relating to user transactions performed on its website for any party to the transaction.<\/li>\n<li>Orange may disclose your personal data if it deems it necessary to comply with legal requirements or to comply with legal requirements, protect or defend Orange.eg&#8217;s rights and property, as well as the implementation of this electronic agreement and to protect the interests of users of the site as well.<\/li>\n<\/ul>\n<div class=\"bs-shortcode-alert alert alert-success\" dir=\"ltr\"><span style=\"color: #800000;\"><b> <a href=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638-\u0628\u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-16574 alignnone\" src=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638-\u0628\u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a.png\" alt=\"\" width=\"77\" height=\"51\" \/><\/a>\u00a0 Data Retention <\/b><\/span><span style=\"color: #000000;\">:The length of time companies retain data collected from users, and their storage and protection mechanisms..<\/span><\/div>\n<p dir=\"ltr\">Orange does not provide customers with any information about how long the company maintains user data and information.<\/p>\n<div class=\"bs-shortcode-alert alert alert-success\" dir=\"ltr\"><b><span style=\"color: #800000;\"><a href=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u062a\u062d\u0643\u0645-\u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646-\u0641\u064a-\u0628\u064a\u0627\u0646\u0627\u062a\u0647\u0645.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-16575 alignnone\" src=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u062a\u062d\u0643\u0645-\u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646-\u0641\u064a-\u0628\u064a\u0627\u0646\u0627\u062a\u0647\u0645.png\" alt=\"\" width=\"77\" height=\"51\" \/><\/a>\u00a0 Users control their data\u00a0<\/span><\/b><span style=\"color: #000000;\">: users&#8217; access to their data, their collection and sharing.<\/span><\/div>\n<p dir=\"ltr\">There is no way users can control their personal data or their sharing with third parties.<\/p>\n<div class=\"bs-shortcode-alert alert alert-success\" dir=\"ltr\"><b><span style=\"color: #800000;\"><a href=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u0625\u062c\u0631\u0627\u0621\u0627\u062a-\u0627\u0644\u0625\u0641\u0635\u0627\u062d-\u0639\u0646-\u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-16671 alignnone\" src=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u0625\u062c\u0631\u0627\u0621\u0627\u062a-\u0627\u0644\u0625\u0641\u0635\u0627\u062d-\u0639\u0646-\u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a.png\" alt=\"\" width=\"77\" height=\"51\" \/><\/a> Disclosure procedures\u00a0<\/span><\/b><span style=\"color: #000000;\">:What procedures are used in case government entities request user data.<\/span><\/div>\n<p dir=\"ltr\"><strong>\u00a0\u00a0\u00a0 <\/strong>The Company does not provide clear information about the procedures used in the case of government entitiesrequestingto obtain user data, except to stipulate that Orange is entitled to disclose all or some of the data and information of its customers if this is in compliance with the law or a decision of a competent judicial body or National Security.<\/p>\n<div class=\"bs-shortcode-alert alert alert-success\" dir=\"ltr\"><b><span style=\"color: #800000;\"><a href=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u0627\u0644\u0643\u0634\u0641-\u0639\u0646-\u0637\u0644\u0628\u0627\u062a-\u0627\u0644\u062d\u0635\u0648\u0644-\u0639\u0644\u0649-\u0645\u0639\u0644\u0648\u0645\u0627\u062a.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-16576 alignnone\" src=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u0627\u0644\u0643\u0634\u0641-\u0639\u0646-\u0637\u0644\u0628\u0627\u062a-\u0627\u0644\u062d\u0635\u0648\u0644-\u0639\u0644\u0649-\u0645\u0639\u0644\u0648\u0645\u0627\u062a.png\" alt=\"\" width=\"77\" height=\"51\" \/><\/a>\u00a0Disclosure of requests for information\u00a0<\/span><\/b><span style=\"color: #000000;\">:Transparency of companies in public disclosure of requests by government agencies to obtain user information and informing users..<\/span><\/div>\n<p dir=\"ltr\">The company does not disclose government requests for information about users.<\/p>\n<div class=\"bs-shortcode-alert alert alert-success\" dir=\"ltr\"><b><span style=\"color: #800000;\"><a href=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u0625\u062c\u0631\u0627\u0621\u0627\u062a-\u062a\u0623\u0645\u064a\u0646-\u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-16577 alignnone\" src=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u0625\u062c\u0631\u0627\u0621\u0627\u062a-\u062a\u0623\u0645\u064a\u0646-\u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a.png\" alt=\"\" width=\"77\" height=\"51\" \/><\/a> \u00a0\u2022 Communication security measures\u00a0<\/span><\/b><span style=\"color: #000000;\">: policies and procedures followed by companies to secure communications and data storage.<\/span><\/div>\n<p dir=\"ltr\"><strong>\u00a0\u00a0\u00a0 <\/strong>The company does not provide information about the protection of communications and data storage, it only indicates that the company is committed to maintaining the confidentiality of data and information of subscribers.<\/p>\n<p dir=\"ltr\"><span style=\"color: #800000;\"><strong>Other observations<\/strong><\/span><\/p>\n<hr class=\"bs-divider full small\" dir=\"ltr\" \/>\n<blockquote dir=\"ltr\"><p><strong>\u00a0\u00a0\u00a0 <\/strong>In the &#8220;Legal&#8221; section posted on the company&#8217;s website, there are four provisions requiring users to comply with company rules while publishing digital content, which is a restriction of the freedom of digital expression, as in accordance with the law and the terms of contract between Orange and users, Communication Service Provider.<\/p><\/blockquote>\n<p dir=\"ltr\"><span style=\"color: #800000;\"><strong>The texts are as follows:<\/strong><\/span><\/p>\n<ul dir=\"ltr\">\n<li>The user must ensure that the material presented for its part is suitable for publication and that agree to compensate Orange if a third party undertakes any measure against Orange related to the substance presented by the user.<\/li>\n<li>Accordingly, the user must undertake to comply with all applicable laws, regulations and guidelines related to Orange concerning the substance or content that does not exceed the acceptable limits of morals and taste that do not violate religions, traditions and beliefs.<\/li>\n<li>The user must ensure that the material presented for its part is suitable for publication and the approval of Orange compensation should be accepted if the third party takes any action against Orange relating to the material provided by the user.<\/li>\n<li>The User undertakes not to cause, direct, or allow others to cause direct or indirect harm, piracy, or any inconvenience or harm, or to intentionally allow others to cause such inconvenience either to Orange or to any of its customers or users of Orange channels by any means whatsoever.<\/li>\n<li>The user must agree not to use Orange channels to transmit or send any material to defame, assault, insult or threaten a person, or in the opinion of Orange, cause a disturbance or harassment to it or to any other person or cause any illegal incidents.<\/li>\n<\/ul>\n<p dir=\"ltr\"><!--nextpage--><\/p>\n<p dir=\"ltr\"><a href=\"https:\/\/afteegypt.org\/wp-content\/uploads\/etisalat.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-16390\" src=\"https:\/\/afteegypt.org\/wp-content\/uploads\/etisalat.png\" alt=\"\" width=\"291\" height=\"262\" \/><\/a><\/p>\n\t<div\n\t\t\t\t\tclass=\"bs-shortcode bs-text bscb-33015 bsb-have-heading-color\">\n\t\t\t\t<h3 class=\"section-heading sh-t1 sh-s5\">\n\t\t\t\t<span class=\"h-text\">Etisalat Company<\/span>\n\t\t\t\t<\/h3>\n\t\t\t\t<div class=\"bs-text-content\">\n\t\t\t\t\t<\/div>\n\t<\/div><!-- .bs-text -->\n\n<div class=\"bs-shortcode-alert alert alert-warning\" dir=\"ltr\">\n<p style=\"text-align: center;\">Egypt Telecom operates as an Egyptian company, offering wireless and Internet services.<\/p>\n<\/div>\n<ul class=\"bs-shortcode-list list-style-edit\" dir=\"ltr\">\n<li><b><span style=\"color: #800000;\">Ownership \u2192<\/span><\/b><span style=\"font-weight: 400;\">\u00a0Etisalat International Egypt Limited &#8211; UAE owns 66% of the capital, E-Investment &#8211; Egypt 20%, Tadas Holding 5%, Emirate DIFC LLC Limited, Saudi company for technical investments 1.5%, Emirates Nabuda for investment 1.5% and Emirates Resources for Finance &#8211; UAE 1%.<\/span><\/li>\n<li><b><span style=\"color: #800000;\">Services provided by the company \u2192\u00a0<\/span><\/b><span style=\"font-weight: 400;\">Telecommunications services for mobile phones and the Internet.<\/span><\/li>\n<\/ul>\n<blockquote dir=\"ltr\"><p><span style=\"color: #800000; font-size: 30px; text-transform: inherit; background-color: #efefef; text-align: center;\">How Etisalat deals with user data<\/span><\/p><\/blockquote>\n<div class=\"bs-shortcode-alert alert alert-success\" dir=\"ltr\"><b><\/b><span style=\"color: #800000;\"><strong><a href=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u0625\u0645\u0643\u0627\u0646\u064a\u0629-\u0627\u0644\u0648\u0635\u0648\u0644-\u0644\u0633\u064a\u0627\u0633\u0629-\u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0629.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-16567 alignnone\" src=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u0625\u0645\u0643\u0627\u0646\u064a\u0629-\u0627\u0644\u0648\u0635\u0648\u0644-\u0644\u0633\u064a\u0627\u0633\u0629-\u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0629.png\" alt=\"\" width=\"77\" height=\"51\" \/><\/a>\u00a0 Access to the Privacy Policy: <\/strong><span style=\"color: #000000;\">The Privacy Policy is publicly, comprehensively, and easily accessible.<\/span><\/span><\/div>\n<p dir=\"ltr\"><strong>\u00a0\u00a0\u00a0 <\/strong>The company has a privacy policy posted on the website, but <a href=\"mailto:http:\/\/www.etisalat.eg\/etisalat\/portal\/privacy_policy\">the policy is focused only on the company&#8217;s website and not all services<\/a>. The policy does not provide enough information regarding the treatment of users<\/p>\n<div class=\"bs-shortcode-alert alert alert-success\" dir=\"ltr\"><b><span style=\"color: #800000;\"><a href=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u062a\u063a\u064a\u0651\u064f\u0631-\u0633\u064a\u0627\u0633\u0627\u062a-\u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0640\u0640\u0629.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-16571 alignnone\" src=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u062a\u063a\u064a\u0651\u064f\u0631-\u0633\u064a\u0627\u0633\u0627\u062a-\u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0640\u0640\u0629.png\" alt=\"\" width=\"77\" height=\"51\" \/><\/a>\u00a0 \u00a0Change of privacy policies <\/span><\/b><span style=\"color: #000000;\">:Companies commitment to inform users about changes in privacy policies..<\/span><\/div>\n<p dir=\"ltr\">Etisalat does not inform customers of change in privacy policies and does not provide a description of changes in policies.<\/p>\n<div class=\"bs-shortcode-alert alert alert-success\" dir=\"ltr\"><b><span style=\"color: #800000;\"> <a href=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u062c\u0645\u0639-\u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-16572 alignnone\" src=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u062c\u0645\u0639-\u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a.png\" alt=\"\" width=\"77\" height=\"51\" \/><\/a>\u00a0 Data collection\u00a0<\/span><\/b><span style=\"color: #000000;\">: the quality of data and information gathered by companies about users, and how this is done.<\/span><\/div>\n<p dir=\"ltr\"><strong>\u00a0\u00a0\u00a0<\/strong><\/p>\n<p dir=\"ltr\">The Company requires, in accordance with a decision of the National Telecommunications Regulatory Authority (NTRA), to obtain a copy of the national ID while contracting the telecommunications services it provides, and therefore the Company has all the personal data of the users.<\/p>\n<p dir=\"ltr\"><strong>\u00a0\u00a0\u00a0<\/strong>For users using Etisalat to access various services, the Site&#8217;s Privacy Policy refers to a set of data collected from users, such as:<\/p>\n<p dir=\"ltr\"><strong>\u00a0\u00a0\u00a0<\/strong>The user&#8217;s IP address, the time and date of the user&#8217;s visit, the browser type used by the user, and links to any site connecting the user to the Etisalat site.<\/p>\n<p dir=\"ltr\"><strong>\u00a0\u00a0\u00a0<\/strong>The personal information provided by the customer for the various services of the site, including but not limited to the name, age, nationality of the customer, his \/ her ID number, telephone, fax number, address, e-mail, credit card details, account number, scientific level, occupation, income, interests and activities.<\/p>\n<p dir=\"ltr\"><strong>\u00a0\u00a0\u00a0<\/strong>Etisalat offers its customers the application of &#8220;My Etisalat&#8221; through which users can manage their account. This application has wide powers such as knowledge of applications on the phone, reading usage data, call lists, call history, SMS and geo-location based on GPS technology or approximate location Based on the network.<\/p>\n<div class=\"bs-shortcode-alert alert alert-success\" dir=\"ltr\"><b><span style=\"color: #800000;\"><a href=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u0645\u0634\u0627\u0631\u0643\u0629-\u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-16573 alignnone\" src=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u0645\u0634\u0627\u0631\u0643\u0629-\u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a.png\" alt=\"\" width=\"77\" height=\"51\" \/><\/a>\u00a0 \u00a0Data sharing <\/span><\/b><span style=\"color: #000000;\">: the quality of data that companies share with third parties and purpose of sharing.<\/span><\/div>\n<p dir=\"ltr\">As stated on the Etisalat website in the <a href=\"mailto:http:\/\/www.etisalat.eg\/etisalat\/portal\/terms_and_conditions\">Terms and Conditions section<\/a>, the Company has the right to submit personal user data for use or storage by Etisalat, and for communications to be disclosed and transferred (both inside and outside the country) to Etisalat agents and contractors, any telecommunications operator and any third party Service providers, collection agencies, any credit review agencies, any security agencies, credit providers, banks, financial institutions, financial communications advisers, and any persons performing confidential communications or any actual or proposed entity with which Etisalat has the right to assign or determinethe use, disclosure, processing, retention or transfer of such personal data for the above purposes.<\/p>\n<p dir=\"ltr\">The Terms and Conditions section of the Company&#8217;s website states that the data is collected to help Etisalat maintain contact with the customer and process requests wherever possible, and the information can be used for marketing or quality assurance purposes.<\/p>\n<div class=\"bs-shortcode-alert alert alert-success\" dir=\"ltr\"><span style=\"color: #800000;\"><b> <a href=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638-\u0628\u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-16574 alignnone\" src=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638-\u0628\u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a.png\" alt=\"\" width=\"77\" height=\"51\" \/><\/a>\u00a0 Data Retention <\/b><\/span><span style=\"color: #000000;\">:The length of time companies retain data collected from users, and their storage and protection mechanisms..<\/span><\/div>\n<p dir=\"ltr\"><strong>\u00a0\u00a0\u00a0<\/strong>Etisalat maintains customer data even after the suspension of transactions between the Company and the customer. The terms and conditions section provides that Etisalat will retain the data provided by the customer &#8220;through the Internet during the subscription period for a reasonable period after the end of the subscription.&#8221; There are no details about the protection of data stored at the company except that the policy of collection, use, storage, dissemination, transfer, security and access to personal data will be subject to the policy of data collection and protection on the Etisalat website as well as in accordance with the laws prevailing in the Arab Republic of Egypt. In addition, the Company makes no warranty that the use of the Etisalat Web site is protected against all viruses and exposure to risks.<\/p>\n<div class=\"bs-shortcode-alert alert alert-success\" dir=\"ltr\"><b><span style=\"color: #800000;\"><a href=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u062a\u062d\u0643\u0645-\u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646-\u0641\u064a-\u0628\u064a\u0627\u0646\u0627\u062a\u0647\u0645.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-16575 alignnone\" src=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u062a\u062d\u0643\u0645-\u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646-\u0641\u064a-\u0628\u064a\u0627\u0646\u0627\u062a\u0647\u0645.png\" alt=\"\" width=\"77\" height=\"51\" \/><\/a>\u00a0 Users control their data\u00a0<\/span><\/b><span style=\"color: #000000;\">: users&#8217; access to their data, their collection and sharing.<\/span><\/div>\n<p dir=\"ltr\"><strong>\u00a0\u00a0\u00a0 <\/strong>There is no possibility for users to control the sharing of their personal data with third parties.<\/p>\n<div class=\"bs-shortcode-alert alert alert-success\" dir=\"ltr\"><b><span style=\"color: #800000;\"><a href=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u0625\u062c\u0631\u0627\u0621\u0627\u062a-\u0627\u0644\u0625\u0641\u0635\u0627\u062d-\u0639\u0646-\u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-16671 alignnone\" src=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u0625\u062c\u0631\u0627\u0621\u0627\u062a-\u0627\u0644\u0625\u0641\u0635\u0627\u062d-\u0639\u0646-\u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a.png\" alt=\"\" width=\"77\" height=\"51\" \/><\/a> Disclosure procedures\u00a0<\/span><\/b><span style=\"color: #000000;\">:What procedures are used in case government entities request user data.<\/span><\/div>\n<p dir=\"ltr\"><strong>\u00a0\u00a0\u00a0 <\/strong>The company does not provide clear information about procedures for government entities to request user data, except to stipulate that Etisalat may share personal data provided by users through the site to third parties including &#8220;any security agency&#8221;.<\/p>\n<div class=\"bs-shortcode-alert alert alert-success\" dir=\"ltr\"><b><span style=\"color: #800000;\"><a href=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u0627\u0644\u0643\u0634\u0641-\u0639\u0646-\u0637\u0644\u0628\u0627\u062a-\u0627\u0644\u062d\u0635\u0648\u0644-\u0639\u0644\u0649-\u0645\u0639\u0644\u0648\u0645\u0627\u062a.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-16576 alignnone\" src=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u0627\u0644\u0643\u0634\u0641-\u0639\u0646-\u0637\u0644\u0628\u0627\u062a-\u0627\u0644\u062d\u0635\u0648\u0644-\u0639\u0644\u0649-\u0645\u0639\u0644\u0648\u0645\u0627\u062a.png\" alt=\"\" width=\"77\" height=\"51\" \/><\/a>\u00a0Disclosure of requests for information\u00a0<\/span><\/b><span style=\"color: #000000;\">:Transparency of companies in public disclosure of requests by government agencies to obtain user information and informing users..<\/span><\/div>\n<p dir=\"ltr\">The company does not disclose government requests for information about users.<\/p>\n<div class=\"bs-shortcode-alert alert alert-success\" dir=\"ltr\"><b><span style=\"color: #800000;\"><a href=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u0625\u062c\u0631\u0627\u0621\u0627\u062a-\u062a\u0623\u0645\u064a\u0646-\u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-16577 alignnone\" src=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u0625\u062c\u0631\u0627\u0621\u0627\u062a-\u062a\u0623\u0645\u064a\u0646-\u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a.png\" alt=\"\" width=\"77\" height=\"51\" \/><\/a>\u00a0 Communication security measures\u00a0<\/span><\/b><span style=\"color: #000000;\">: policies and procedures followed by companies to secure communications and data storage.<\/span><\/div>\n<p dir=\"ltr\"><strong>\u00a0\u00a0\u00a0 <\/strong>There are no details about the protection of data stored in the company except that the policy of collection, use, storage, dissemination, transfer, security and access to personal data will be subject to the policy of data collection and protection on the Etisalat website as well as in accordance with the laws prevailing in the Arab Republic of Egypt. In addition, the Company makes no warranty that the use of the Etisalat Web site is protected against all viruses and exposure to risks.<\/p>\n<p dir=\"ltr\"><span style=\"color: #800000;\"><strong>Other observations<\/strong><\/span><\/p>\n<hr class=\"bs-divider full small\" dir=\"ltr\" \/>\n<blockquote dir=\"ltr\"><p><strong>In the &#8220;Terms and Conditions&#8221; section posted on the company&#8217;s website, it stipulates that users are required to comply with company rules while publishing digital content, which is a restriction on the freedom of digital expression, since in accordance with the law and the contractual terms between Etisalat and users, the responsibility lies with the user and not the service provider. <\/strong><\/p><\/blockquote>\n<p dir=\"ltr\"><span style=\"color: #800000;\"><strong>The texts are as follows:<\/strong><\/span><\/p>\n<ul dir=\"ltr\">\n<li>Not to publish, upload, disseminate any content or information of defamation, obscene, unlawful, inappropriate, or other illegal or illegitimate nature<\/li>\n<li>Non-breach of any good behavioral terms of respect of any of the telecommunications services.<\/li>\n<li>The client acknowledges, on his sole responsibility, that the recorded content conforms to religious concepts, customs, cultural fabric, Arab heritage and all applicable laws in the Arab Republic of Egypt, as well as his commitment not to use any offensive language, or to refer to any of the public figures and\/or any of the competitors of Etisalat Egypt. The Client will never use any content that may directly or indirectly infringe any of the intellectual property rights of any third party, including but not limited to (images, sounds and\/or songs). In this regard, the Customer undertakes to protect and defend Egypt Telecom against any claims\/cases that may be brought against it due to its failure to comply with the foregoing obligations.<\/li>\n<\/ul>\n<p dir=\"ltr\"><!--nextpage--><\/p>\n<p dir=\"ltr\"><a href=\"https:\/\/afteegypt.org\/wp-content\/uploads\/we.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-16390\" src=\"https:\/\/afteegypt.org\/wp-content\/uploads\/we.png\" alt=\"\" width=\"291\" height=\"262\" \/><\/a><\/p>\n\t<div\n\t\t\t\t\tclass=\"bs-shortcode bs-text bscb-27402 bsb-have-heading-color\">\n\t\t\t\t<h3 class=\"section-heading sh-t1 sh-s5\">\n\t\t\t\t<span class=\"h-text\">Etisalat Company<\/span>\n\t\t\t\t<\/h3>\n\t\t\t\t<div class=\"bs-text-content\">\n\t\t\t\t\t<\/div>\n\t<\/div><!-- .bs-text -->\n\n<div class=\"bs-shortcode-alert alert alert-warning\" dir=\"ltr\">\n<p style=\"text-align: center;\">Telecom Egypt is a public company listed on the Egyptian Stock Exchange, offering wireless and Internet services.<\/p>\n<\/div>\n<ul class=\"bs-shortcode-list list-style-edit\" dir=\"ltr\">\n<li><b><span style=\"color: #800000;\">Ownership \u2192<\/span><\/b><span style=\"font-weight: 400;\">\u00a0The Egyptian government owns 80% of the company&#8217;s shares.<\/span><\/li>\n<li><b><span style=\"color: #800000;\">Services provided by the company \u2192\u00a0<\/span><\/b><span style=\"font-weight: 400;\">Telecommunications services for mobile phones, fixed telephone lines and Internet.<\/span><\/li>\n<li><b><span style=\"color: #800000;\">Subsidiaries \u2192\u00a0<\/span><\/b><span style=\"font-weight: 400;\">The company has a range of investments in the field of communications and information technology; it manages the communications infrastructure in Egypt, and owns 44.95 shares of Vodafone Egypt.<\/span><\/li>\n<\/ul>\n<blockquote dir=\"ltr\"><p><span style=\"color: #800000; font-size: 30px; text-transform: inherit; background-color: #efefef; text-align: center;\">How WE deals with user data<\/span><\/p><\/blockquote>\n<div class=\"bs-shortcode-alert alert alert-success\" dir=\"ltr\"><b><\/b><span style=\"color: #800000;\"><strong><a href=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u0625\u0645\u0643\u0627\u0646\u064a\u0629-\u0627\u0644\u0648\u0635\u0648\u0644-\u0644\u0633\u064a\u0627\u0633\u0629-\u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0629.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-16567 alignnone\" src=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u0625\u0645\u0643\u0627\u0646\u064a\u0629-\u0627\u0644\u0648\u0635\u0648\u0644-\u0644\u0633\u064a\u0627\u0633\u0629-\u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0629.png\" alt=\"\" width=\"77\" height=\"51\" \/><\/a>\u00a0 Access to the Privacy Policy: <\/strong><span style=\"color: #000000;\">The Privacy Policy is publicly, comprehensively, and easily accessible.<\/span><\/span><\/div>\n<p dir=\"ltr\"><strong>\u00a0\u00a0\u00a0 <\/strong>There is no privacy policy on the <a href=\"mailto:https:\/\/www.te.eg\/\">company&#8217;s website<\/a> or in the service contract except for one clause in the contract stating that &#8220;the company is committed to confidentiality of customer data and information unless it is disclosed in whole or in part by law or at the request of a judicial or administrative authority or upon the approval of the client.&#8221;<\/p>\n<div class=\"bs-shortcode-alert alert alert-success\" dir=\"ltr\"><b><span style=\"color: #800000;\"><a href=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u062a\u063a\u064a\u0651\u064f\u0631-\u0633\u064a\u0627\u0633\u0627\u062a-\u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0640\u0640\u0629.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-16571 alignnone\" src=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u062a\u063a\u064a\u0651\u064f\u0631-\u0633\u064a\u0627\u0633\u0627\u062a-\u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0640\u0640\u0629.png\" alt=\"\" width=\"77\" height=\"51\" \/><\/a>\u00a0 \u00a0Change of privacy policies <\/span><\/b><span style=\"color: #000000;\">:Companies commitment to inform users about changes in privacy policies..<\/span><\/div>\n<p dir=\"ltr\"><strong>\u00a0\u00a0\u00a0 <\/strong>Although there is no privacy policy in place other than that mentioned in the service contract, the service contract states in one of its clauses that &#8220;the company shall be entitled to make any amendments it deems necessary to this contract with the consent of the NTRA; the amendments are enforced as soon as they are posted on the company&#8217;s website or sent to the customer by e-mail to the address contained in the contract&#8221;. This includes the above mentioned item concerning data confidentiality.<\/p>\n<div class=\"bs-shortcode-alert alert alert-success\" dir=\"ltr\"><b><span style=\"color: #800000;\"> <a href=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u062c\u0645\u0639-\u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-16572 alignnone\" src=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u062c\u0645\u0639-\u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a.png\" alt=\"\" width=\"77\" height=\"51\" \/><\/a>\u00a0 Data collection\u00a0<\/span><\/b><span style=\"color: #000000;\">: the quality of data and information gathered by companies about users, and how this is done.<\/span><\/div>\n<p dir=\"ltr\"><strong>\u00a0\u00a0\u00a0<\/strong>In accordance with a decision of the National Telecommunications Regulatory Authority (NTRA), the company requires that a copy of the national ID be obtained while contracting the telecommunications services it provides. Therefore, the company has all the personal data of the users. There is no information available on the company&#8217;s website or in the service contract for which data and information are collected while using different communications services.<\/p>\n<p dir=\"ltr\"><strong>\u00a0\u00a0\u00a0<\/strong>It is worth noting that Telecom Egypt offers its customers the application of &#8220;WE Home Internet&#8221;, in which users can manage their own landline account. This application has the power to determine the geographical location based on GPS technology or approximate location based on the network.<\/p>\n<div class=\"bs-shortcode-alert alert alert-success\" dir=\"ltr\"><b><span style=\"color: #800000;\"><a href=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u0645\u0634\u0627\u0631\u0643\u0629-\u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-16573 alignnone\" src=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u0645\u0634\u0627\u0631\u0643\u0629-\u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a.png\" alt=\"\" width=\"77\" height=\"51\" \/><\/a>\u00a0 Data sharing <\/span><\/b><span style=\"color: #000000;\">: the quality of data that companies share with third parties and purpose of sharing.<\/span><\/div>\n<p dir=\"ltr\"><strong>\u00a0\u00a0\u00a0 <\/strong>There is no information about sharing personal information and data with third parties.<\/p>\n<div class=\"bs-shortcode-alert alert alert-success\" dir=\"ltr\"><span style=\"color: #800000;\"><b> <a href=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638-\u0628\u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-16574 alignnone\" src=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638-\u0628\u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a.png\" alt=\"\" width=\"77\" height=\"51\" \/><\/a>\u00a0 Data Retention <\/b><\/span><span style=\"color: #000000;\">:The length of time companies retain data collected from users, and their storage and protection mechanisms..<\/span><\/div>\n<p dir=\"ltr\"><strong>\u00a0\u00a0\u00a0 <\/strong>There is no information about how long data is kept or stored and protected.<\/p>\n<div class=\"bs-shortcode-alert alert alert-success\" dir=\"ltr\"><b><span style=\"color: #800000;\"><a href=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u062a\u062d\u0643\u0645-\u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646-\u0641\u064a-\u0628\u064a\u0627\u0646\u0627\u062a\u0647\u0645.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-16575 alignnone\" src=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u062a\u062d\u0643\u0645-\u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646-\u0641\u064a-\u0628\u064a\u0627\u0646\u0627\u062a\u0647\u0645.png\" alt=\"\" width=\"77\" height=\"51\" \/><\/a>\u00a0 Users control their data\u00a0<\/span><\/b><span style=\"color: #000000;\">: users&#8217; access to their data, their collection and sharing.<\/span><\/div>\n<p dir=\"ltr\"><strong>\u00a0\u00a0\u00a0 <\/strong>There is no information about whether the user controls his or her personal data or their share with third parties.<\/p>\n<div class=\"bs-shortcode-alert alert alert-success\" dir=\"ltr\"><b><span style=\"color: #800000;\"><a href=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u0625\u062c\u0631\u0627\u0621\u0627\u062a-\u0627\u0644\u0625\u0641\u0635\u0627\u062d-\u0639\u0646-\u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-16671 alignnone\" src=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u0625\u062c\u0631\u0627\u0621\u0627\u062a-\u0627\u0644\u0625\u0641\u0635\u0627\u062d-\u0639\u0646-\u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a.png\" alt=\"\" width=\"77\" height=\"51\" \/><\/a> Disclosure procedures\u00a0<\/span><\/b><span style=\"color: #000000;\">:What procedures are used in case government entities request user data.<\/span><\/div>\n<p dir=\"ltr\"><strong>\u00a0\u00a0\u00a0 <\/strong>The Company does not provide any clear information about the procedures followed in the case of a request by government agencies to obtain user data, with the exception of one clause in the contract stating: &#8220;The company is committed to confidentiality of customer data and information unless disclosed in whole or in part by law or at the request of one of the judicial or administrative authorities or upon the approval of the client. &#8220;<\/p>\n<div class=\"bs-shortcode-alert alert alert-success\" dir=\"ltr\"><b><span style=\"color: #800000;\"><a href=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u0627\u0644\u0643\u0634\u0641-\u0639\u0646-\u0637\u0644\u0628\u0627\u062a-\u0627\u0644\u062d\u0635\u0648\u0644-\u0639\u0644\u0649-\u0645\u0639\u0644\u0648\u0645\u0627\u062a.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-16576 alignnone\" src=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u0627\u0644\u0643\u0634\u0641-\u0639\u0646-\u0637\u0644\u0628\u0627\u062a-\u0627\u0644\u062d\u0635\u0648\u0644-\u0639\u0644\u0649-\u0645\u0639\u0644\u0648\u0645\u0627\u062a.png\" alt=\"\" width=\"77\" height=\"51\" \/><\/a>\u00a0Disclosure of requests for information\u00a0<\/span><\/b><span style=\"color: #000000;\">:Transparency of companies in public disclosure of requests by government agencies to obtain user information and informing users..<\/span><\/div>\n<p dir=\"ltr\"><strong>\u00a0\u00a0\u00a0 <\/strong>The company does not disclose government requests for information about users.<\/p>\n<div class=\"bs-shortcode-alert alert alert-success\" dir=\"ltr\"><b><span style=\"color: #800000;\"><a href=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u0625\u062c\u0631\u0627\u0621\u0627\u062a-\u062a\u0623\u0645\u064a\u0646-\u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-16577 alignnone\" src=\"https:\/\/afteegypt.org\/wp-content\/uploads\/\u0625\u062c\u0631\u0627\u0621\u0627\u062a-\u062a\u0623\u0645\u064a\u0646-\u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a.png\" alt=\"\" width=\"77\" height=\"51\" \/><\/a> \u00a0\u2022 Communication security measures\u00a0<\/span><\/b><span style=\"color: #000000;\">: policies and procedures followed by companies to secure communications and data storage.<\/span><\/div>\n<p dir=\"ltr\"><strong>\u00a0\u00a0\u00a0 <\/strong>There are no details about protecting the data stored in the company.<\/p>\n<hr class=\"bs-divider full large\" \/>\n","protected":false},"excerpt":{"rendered":"<p>\u00a0 This Publication \u00a0 \u00a0 \u00a0 Data in Egypt is governed by chaos without laws or regulations to the point that personal information is available to be accessed by multiple groups not limited to law enforcement agencies and government agencies, but also to non-governmental entities. Egypt does not have a law to protect personal data [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":16753,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_lmt_disableupdate":"yes","_lmt_disable":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[970],"tags":[992],"class_list":["post-16654","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-research-papers-en","tag-digital-rights-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Privacy Policies of Communication Companies in Egypt - Association of Freedom of Thought and Expression<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/afteegypt.org\/en\/research-en\/research-papers-en\/2018\/12\/10\/16654-afteegypt.html\" \/>\n<link rel=\"next\" href=\"https:\/\/afteegypt.org\/en\/research-en\/research-papers-en\/2018\/12\/10\/16654-afteegypt.html\/2\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy Policies of Communication Companies in Egypt - Association of Freedom of Thought and Expression\" \/>\n<meta property=\"og:description\" content=\"\u00a0 This Publication \u00a0 \u00a0 \u00a0 Data in Egypt is governed by chaos without laws or regulations to the point that personal information is available to be accessed by multiple groups not limited to law enforcement agencies and government agencies, but also to non-governmental entities. 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