Telecom Egypt is a public company listed on the Egyptian Stock Exchange, offering wireless and Internet services.
- Ownership → The Egyptian government owns 80% of the company’s shares.
- Services provided by the company → Telecommunications services for mobile phones, fixed telephone lines and Internet.
- Subsidiaries → The company has a range of investments in the field of communications and information technology; it manages the communications infrastructure in Egypt, and owns 44.95 shares of Vodafone Egypt.
How WE deals with user data
In accordance with a decision of the National Telecommunications Regulatory Authority (NTRA), the company requires that a copy of the national ID be obtained while contracting the telecommunications services it provides. Therefore, the company has all the personal data of the users. There is no information available on the company’s website or in the service contract for which data and information are collected while using different communications services.
It is worth noting that Telecom Egypt offers its customers the application of “WE Home Internet”, in which users can manage their own landline account. This application has the power to determine the geographical location based on GPS technology or approximate location based on the network.
There is no information about sharing personal information and data with third parties.
There is no information about how long data is kept or stored and protected.
There is no information about whether the user controls his or her personal data or their share with third parties.
The Company does not provide any clear information about the procedures followed in the case of a request by government agencies to obtain user data, with the exception of one clause in the contract stating: “The company is committed to confidentiality of customer data and information unless disclosed in whole or in part by law or at the request of one of the judicial or administrative authorities or upon the approval of the client. “
The company does not disclose government requests for information about users.
There are no details about protecting the data stored in the company.